This is the Privacy Notice for Qualitas Care Limited trading as Whitelow House Nursing Home, hereafter referred to as “Whitelow House”.
As part of the services we offer, we are required to process personal data about our staff, our residents and, in some instances, the friends or relatives of our residents and staff. “Processing” can mean collecting, recording, organising, storing, sharing or destroying data.
We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.
If you have any concerns or questions please contact us by one of the following methods:
Email: info@whitelowhouse.co.uk
Phone: 01524 411167
Post: Whitelow House Nursing Home, 429 Marine Road East, Morecambe, LA4 6AA
So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:
We also record the following data which is classified as “special category”:
We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.
We process your data because:
We process your special category data because
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.
So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:
1. You or your legal representative(s);
2. Third parties.
We do this face to face, via phone, via email, via our website, via post.
Third parties are organisations we might lawfully share your data with. These include:
So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data:
We also record the following data which is classified as “special category”:
As part of your application you may – depending on your job role – be required to undergo a Disclosure and Barring Service (DBS) check (Criminal Record Check). We do not keep this data once we’ve seen it.
We require this data so that we can contact you, pay you and make sure you receive the training and support you need to perform your job. By law, we need to have a lawful basis for processing your personal data.
We process your data because
We process your special category data because
If we request your criminal records data it is because we have a legal obligation to do this due to the type of work you do. This is set out in the Data Protection Act 2018 and the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. We do not keep a record of your criminal records information (if any).
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
As your employer we need specific data. This is collected from or shared with:
1.You or your legal representative(s);
2.Third parties.
We do this face to face, via phone, via text message, via email, via our website, via post, via application forms, via apps.
Third parties are organisations we have a legal reason to share your data with. These include:
As part of our work providing high-quality care and support, it might be necessary that we hold the following information on you:
By law, we need to have a lawful basis for processing your personal data.
We process your data because we have a legitimate business interest in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff.
We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent.
So that we can provide high quality care and support we need specific data. This is collected from or shared with:
1.You or your legal representative(s);
2.Third parties.
We do this face to face, via phone, via email, via our website, via post.
Third parties are organisations we have a legal reason to share your data with. These may include:
In order to provide you with the best experience while using our website, we process some data about you.
A cookie is a small data package that a web server stores on the visitor's computer, for example, it contains information about the preferred language or other settings. Our website only uses “Technical Cookies” - used to ensure the smooth operation of the website. We do not use “Profiling Cookies” (this type of cookie is used to analyse the use of a website, to collect statistical information on use and to individualise the visit of the website).
When we provide links to other websites (e.g. CQC or Facebook) then the cookie policy of those individual websites will be in effect if you choose to visit them.
Our website contains a “Contact Us” form that can be used to send us an enquiry. If you fill in this form then the details that you enter (name, email address) will be passed to us in the form of an email message.
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. You have the following rights when it comes to your data:
1.You have the right to request a copy of all of the data we keep about you. Generally, we will not charge for this service;
2.You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request;
3.You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for.
4.We retain our data in line with the Records Management Code of Practice for Health and Social Care (https://transform.england.nhs.uk/information-governance/guidance/records-management-code/).
5.You may also request that we restrict processing if we no longer require your personal data for the purpose we originally collected it for, but you do not wish for it to be erased.
6.You can ask for your data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
7.If we are processing your data as part of our legitimate interests as an organisation or in order to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we look into your objection.
You may need to provide adequate information for our staff to be able to identify you, for example, a passport or driver’s licence. This is to make sure that data is not shared with the wrong person inappropriately. We will always respond to your request as soon as possible and at the latest within one month.
If you would like to complain about how we have dealt with your request, please contact:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
https://ico.org.uk/global/contact-us/
Version 2.0 26/08/2022